Katie Vasina
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As a new Allstate customer, I was intrigued by the Drivewise feature offered through the app. The app itself is satisfactory, I find it inconvenient to have to sign in every time. However, the most significant issue lies in the functionality of Drivewise. It has failed to record a substantial portion of my trips over the past month, and when it does, it often inaccurately indicates phone usage or speeding when my phone is untouched in the passenger seat and I am adhering to posted speed limits.
20 people found this review helpful
Allstate Insurance Co.
April 13, 2024
Hello, have you tried the App Diagnostics tool? Tap Profile & Settings, Drivewise, then App Diagnostics. If that doesn’t fix it, please email us at MobileAppSupport@allstate.com. Provide: your name, policy number, contact info, and type of phone and operating system.
Eric Albany
The app itself is ok, but drivewise is extremely annoying. It drains a significant amount of battery checking for trips every 5 minutes or the instant I move. It's so sensitive that it even checks for trips when I adjust myself in my recliner. On top of that, you can't clear the notifications from the app without unlocking your phone first which is also super annoying. To top it all off, it considers using apps such as spotify to be using your phone while driving even if your phone is locked.
287 people found this review helpful
Allstate Insurance Co.
March 9, 2024
Hi! Sorry you’re experiencing issues with the app. Please ensure you’ve updated your phone to the most current version of operating system and that should fix the issue. For more help, you can contact MobileAppSupport@Allstate.com. Thanks.
Terence Weber
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CONTINUES to lose GPS signal, only recording a fraction of my trips. As mentioned before, App Diagnostics green. App continues to stop while driving, saying GPS signal lost. I'm using a newer Samsung 23 Ultra, no GPS issues with any app. All settings correct, cache cleared and diagnostics are green. Also, kind of needless to be notified of "phone activity" when you get a push message from a news app, etc., while driving. Unless you shut off all apps, it's going to register some phone activity.
251 people found this review helpful
Allstate Insurance Co.
April 6, 2023
Hi there, we strive to capture trips accurately. Have you tried the App Diagnostics tool? Tap ‘Profile & Settings’, ‘Drivewise’ then ‘App Diagnostics’. If this doesn’t resolve your issue, please email us at MobileAppSupport@Allstate.com with your name, policy number and contact info so we can more directly assist you.