Samsung Galaxy Buds 4+

So I have all my music on my iPod touch right and I try to use the app and it keeps on insisting that it is not compatible with the iPod touch. To their credit it is a 6th gen iPod with some bad specs which doesn’t make any sense to why it wouldn’t be compatible but alright. So I try it out on my iPad where I get most of my work done and nothing. Still not compatible. There is absolutely no excuse for this it is running the latest version of iPad OS and has great specs. I think Samsung believes that everyone has their music on an iPhone, which is true for most people but some people just like to have a device for only music listening like the iPod, or the people trying to work during a pandemic like this one with an iPad. There is no excuse for this non compatibility and if there is a technical issue as to why this is the case please tell me Samsung. Thank you.

**Edit**
I am using a iPad Air 2 which according to Samsung’s reply to this review is not supported. I am using the Buds+. They still work with the device but not having the app is an inconvenience. I am still confused as to why the compatibility is only for these devices, my idea is that Samsung develops for each individual device which I have never seen before. I have to give them some props to trying to make this in the first place instead of only having Bluetooth or worse yet having it locked to one device. I am still curious if this is a technical issue or a software issue with the compatibility.

Hello again! Thanks for clarifying your iPad model and we are really sorry for the inconvenience. The minimum requirement for a Galaxy Buds App to work in iOS is satisfied by iPad Air 3rd Generation or later models with iOS 10 and later versions. The Galaxy Buds App is not compatible with older models. We would love to support all our users but this is unfortunately a hardware compatibility limitation which cannot be addressed by a software update.

I have my blue Galaxy Buds Live for 3?years now. The first year everything worked fine you updated the App regularly and updates on my Galaxy Buds live was twice a year up until last year when you Samsung haven’t updated your iOS App in a long time. Now I cannot even update my Galaxy Buds Live to the latest update. I did all the required steps I put the ibuds Live in charging case waited til at least 50% charged than opened the case than I opened the App to start the software update of the buds live then a window pops up connection error a connection to the server could not be established please Check your wireless connection! I checked my wireless connection and tried several time to update the software of my Galaxy Buds live, it always showed the same message connection error! The buds cannot connect to the server! There must be something wrong at your end Samsung cause my WiFi/W-LAN connection is working
properly without any problems. Perhaps you should update your Galaxy Buds App for iOS more often. I witnessed that you haven’t updated the App on a very very long time!

Hi there! So far, the Galaxy Buds app in iOS supports only two models, the Buds+ and Buds Live. We'll let you know if there's any update on the matter. Thank you for your query.

This app is not working. I have an iphone 11 and buds live SM-R180. Should be more accurate on the description as It doesn’t connect.
Update: thanks for the response. I have an iPhone 11 with iOS 14.4. The issue is that I cannot connect the buds live to the app, so I cannot reset the buds. I can open the app but once I click on start the app cannot recognize the buds and that’s all I can do. The buds live works with the regular Bluetooth but I cannot use all the features that the app allows me to use for my buds live.
2nd update: I follow each one of the steps suggested but the app still cannot find the buds live. It start searching and then just show a message that there is not a device near. They paired with the iphone but not with the app so I cannot use the features available on the app. Any suggestion?
3rd Update: thanks for the info. I followed each one of the steps and the result is still negative. The buds live cannot be found by the app so they only pair as a regular headphones. Not sure why it is so complicated to pair them with the app. They work fine as regular headphones but there is no way I can pair them to the app to use the features. By the moment I am disappointed with the app.

Hi again! We apologize for the misunderstanding. You have to remove any instance of Buds+ from your iPhone Settings > Bluetooth > tap on the "i" icon beside Galaxy Buds Live and tap on "forget this device".
After that, please follow these steps:
1. Put the earbuds on and then tap and hold both the buds for 3 seconds, this should reset them.
2. After the Earbuds reset, put the buds in the case and close the case with the earbuds in it.
3. Open the case after sometime. With the case open but the Buds+ still in it, go to your iPhone Settings> Bluetooth> Connect with Galaxy Buds Live. Quickly move to step 4.
4. Reinstall the Galaxy Buds application, open the app and Swipe up to Get Started> Select your Galaxy Buds model> tap on Connect. If you are unable to find the Galaxy Buds Live in the app, close the case for 4/5 seconds, open it and try again.

If you face any on any difficulties on any of the steps, please let us know.