Whatnot - Live Video Shopping 17+

Absolutely love this app that is a blend of eBay auctions x Instagram live selling. So fun and very addicting - download with caution and be prepared to go on many unplanned shopping sprees! Most of the app is designed really well and makes shopping, browsing, and interacting with users very easy. I wish they would improve the UX for managing your purchases, especially since a lot of users buy to resell on here. As someone who has made a large number of purchases, it’s very difficult to find the receipt to reference in a sea of items. 1) there is no search function 2) the filters do not work. For example, if I wanted to filter to only items that still need to be reviewed the button is there but clicking it does not yield the right list of items. If I click on the Completed filter, it also returns Pending Review results. It’s just all wonky. Would love to filter by date or by seller as well. 3) I would love if the thumbnail was the snapshot of the video receipt at the time of your purchase. Many large volume sellers use a generic photo so when I’m trying to sort what I bought vs received it becomes annoying to review all the videos (though I love that this feature is available!)

Let me start off by saying I love whatnot and have used it basically since launch. Purchasing things is easy and it’s easy to sell on. I prefer to sell things on Whatnot over other apps like EBay, Mercari. But what they do better is paying people. For example EBay you receive the funds as soon as it delivers or when you ship. And is an easy process that takes up to 20mins to get money delivered to your account. Mercari is a little more difficult with the waiting period for the customer to rate your items that could take up to 3 days but money is immediately available and sends to your account within mins.

Whatnot on the other hand is a over complicated payout system that is not seller friendly. Not only do you have to wait for it to be delivered (which I will admit is fast) but you have to wait a minimum of 2 days to get the funds sent to Whatnot THEN you have to wait another hours-days to have the funds sent to you to use. So here an example. You sell something and you may not get the money for that item several days after delivery. It just takes away from the whole thing and bring the experience down a lot. I don’t get why it takes so long but for Whatnot to stand out from the other two top selling apps it needs to be more seller friendly.

Over all I liked whatnot especially for purchasing dead stock streetwear and sneakers. Auctions are the only kind of sellers I deal with now because there are a few decent and true sellers, HOWEVER I’ve learned to STAY AWAY from Mystery Box games and basically a non verifiable or promoted sellers. Even though whatnot claims there sellers are all authenticated on more then one occasion I purchased from a “Whatnot Verified seller” and have straight up be robbed. I never got my merchandise. I got so paranoid, I started recording every single streamers show I purchase from. I got cheated on sneakers I “won” in a mystery game I had to force the seller to send me the shoes and got some wack $40 pair of sneakers from Walmart when I was the second prize winner… also, two pop collectibles, and also two more mystery box purchases. Mystery box sellers always have a promotion that if you buy a slot they will send you a cancellation prize, this is up to a certain value just for playing the mystery game had you not won the 1st place prizes and long and BEHOLD, I’ve gotten LITERALLY non of these things. I contacted whatnots customer service, and all they say is to request a cancellation from the seller, when you request the cancellation, the seller can deny it, so even when they CLEARLY scammed you they can still deny your refund, and from that point you would have to bring it to your bank because what not won’t do anything about it.