T-Mobile Scam Shield

4.6
187K reviews
10M+
Downloads
Content rating
Everyone
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About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
BUILT-IN PROTECTION
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
• Verified Business Calls – When available, verified caller information from trusted businesses and why they’re calling will show on the incoming call.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact callprotectionops@t-mobile.com.
Updated on
Feb 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.6
185K reviews
John Denton (uberg33k)
March 23, 2024
Turns off randomly Doesn't always block It would be nice to be able to block a range of numbers. I think that reporting the numbers actually confirms something on the scammer side. I now receive 30+ Spam calls a day. All from the same range of numbers. Some sort of legit stir/shaken solution may be better. All of the spam calls come through as "verified" which is complete BS. Note. I have the premium subscription and it does nothing to help. Simplest solution. Let me create a white list!
68 people found this review helpful
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T-Mobile USA
August 25, 2022
Hi John, we’re sorry to hear you’ve been experiencing issues with our Scam Shield app. We’d like to connect with you to figure out what’s going on. Please contact us at CallProtectionOps@T-Mobile.com so we can get some more details to investigate. Thank you for reaching out!
Paul Streicher
February 22, 2024
Been working great. Hardly get spam now or unsolicited calls. Update: Barely two scam calls a week now. A problem though now. I have a contact that I set to go to voicemail. I want to allow his calls. When clicking 'allow' nothing happens. Click send to vm hoping to undo the setting and I get 'Looks like we are having trouble connecting. Please try again'. Am currently talking to a rep hoping for a fix. Update: All is well now. It is not an instant change when clicking. Love this app!
161 people found this review helpful
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Kent Borg
February 28, 2024
Better than nothing, but a terrible app. To report a spam call takes 5 taps (unless it takes 7). And that's only after multiple refreshes to finally see the call I just received so I *can* report it. It does block lots of calls. But I didn't used to get these calls, not before T-Mobile leaked my info. So I have a hard time thanking them for sorta undoing THEIR mistake.
86 people found this review helpful
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What's new

bug fixes and improvements